Government Auditing Tool - Enhancing Payment Integrity and Fraud Prevention

Disclaimer:

The information below provides a high-level overview of our proposed solution, which is currently in the feasibility testing phase and part of a larger commercial play. To maintain confidentiality and safeguard sensitive details, specific names and data have been generalised or blurred. This project has been particularly significant due to its stringent compliance requirements and the advanced level of user interface design and problem-solving involved. I’m happy to offer a more detailed deep dive of my work upon request.

Challenge: Ensure real-time fraud detection, comprehensive payment monitoring, and simplified compliance in a complex regulatory landscape.

Solution:

• Real-Time Fraud Prevention: Implemented a rules-based engine for instant detection and prevention of fraud, errors, and improper payments.

• Full Coverage & Monitoring: Enabled 100% real-time transaction testing to manage risks effectively.

• Simplified Compliance: Automated compliance checks to ensure payment accuracy and regulatory adherence.

• Efficient Data Handling: Streamlined data acquisition and analysis, with integrity checks to maintain data quality.

• Clear Reporting: Delivered easy-to-understand reports and alerts for quick action.
  

My responsibilities:

As Head of UX/UI Design, I led the creation of intuitive, user-centred interfaces for real-time fraud detection and compliance management, simplifying complex processes and ensuring efficient, automated workflows for multiple audiences. Being involved throughout the entire service design phase, I collaborated with cross-functional teams to integrate user insights and regulatory requirements into accessible dashboards and reporting tools, enhancing data visualisation and decision-making